privacy policy
Ditto KSA Privacy Policy
Welcome to Ditto KSA ("Platform" or "APP"). The following English terms of service constitute a legal agreement between you and Ditto KSA . If there are any conflicting translations , this agreement shall prevail.
Protecting your privacy is important to us. We hope that the following statement will help you understand how we handle personally identifiable information when you use our services.
1.How we collect and use information
We will collect your information in accordance with the principles of legality, legitimacy and necessity. When you use Ditto KSA 's various services and functions, we need to collect information that you actively provide and that you generate in a timely manner. In order to make it easier for you to understand the types and uses of information we need to collect when you use Ditto KSA , we will explain it to you one by one.
1.1 Types of information we collect
1.1.1 Information you provide to us
Information you actively share. When you register or enjoy our platform services, we will collect some information that you actively provide, which may include your name, social media login information, phone number, personal photo, and your preferred language settings. In addition, this type of information also covers your account information and related details, such as the account information of Apple, Google or other third-party payment platforms you use to pay. This information will be required when you make a payment. This also includes user-generated content that you choose to upload to our platform, such as photos, videos and other forms of media content.
1.1.2 Information we receive from third-party applications
We may receive information about you from third-party partners. For example, when you choose to log in to our services through third-party platforms such as Google, Apple, and Facebook, these platforms may share some of your usage information in other services with us. This information may include, but is not limited to, the user ID associated with your account (such as your Apple ID), the access token required to access the Service, any information you have consented to a third party sharing with us, and any information you have disclosed in connection with the Service. information. Before authorizing a third-party account to connect to our services, please ensure that you have reviewed and adjusted your privacy settings on these third-party platforms as necessary to protect your personal information. We promise that this information will only be used to improve your service experience and strictly follow privacy protection standards.
1.1.3 Information we automatically collect from you
In the process of using the Ditto KSA platform, we will automatically collect some basic information in the background to improve your experience and service quality. This information includes, but is not limited to, your IP address or a unique identifier of your device, browsing history (e.g., the pages you view on the Platform), your mobile network operator, time zone setting, and device details (e.g., device model, screen resolution, operating system, etc.). This data helps us better understand user needs, optimize services, and ensure the security and stability of the platform. We promise that this information will be properly handled and protected in accordance with the privacy policy.
1.1.4 Behavioral information we collect about you
We collect information about your behavior when using our services, such as the content you create and upload. In addition, we use your phone number or social media account login information to link your subscriber details to your platform activity across devices. This way we can provide you with a more personalized experience and ensure continuity across your devices.
1.1.5 The information we collect involves your interactions when using the messaging function (including messages sent, received, content read, and conversation members involved). Please note that messages you send to other users can be accessed by the recipients, and we have no control over how those users process or share the information.
1.1.6 When you upload content ("User Content") to the Platform, the system will automatically attach some descriptive metadata. This metadata provides detailed information about the content, such as how it was collected, its format, and account information, to help others identify the source of the content. In addition, metadata may also include any supplementary information you choose to attach, such as tags used to tag content with keywords or comments you leave.
1.1.7 When purchasing gold coins, diamonds or subscription services, whether through Apple iTunes, Google Play or other authorized channels, we will collect relevant financial, billing, device and network information during the transaction process . Please refer to the relevant policies for specific terms and notices regarding the processing of such data. To ensure that your purchases are accurately reflected in your account, we will retain relevant purchase records, including the time and amount of the transaction. For more information about in-app coins or diamonds, please refer to our Virtual Items Policy.
1.1.8 In order to ensure the smooth operation of the website, improve your access experience, and recommend content that may be of interest to you, we will store a small data file called Cookie on your computer or mobile device. Cookies usually contain identifiers, website names, and some numbers and letters. By using cookies, the website can remember your preferences so that you do not have to re-enter personal information or historical searches each time. In addition, we may also use these technologies to recommend and display content that may be of interest to you. You can manage or delete cookies according to your preferences, or you can choose to clear all cookies stored on your computer. However, please note that doing so may affect your use of certain features of the Platform. We promise that the use of cookies will be strictly limited to the purposes stated in this privacy policy, and most web browsers provide the function to block cookies. You can manage cookies by adjusting your browser settings, but disabling cookies may cause some platform functions to not function properly.
1.2 How we share and use your information
1.2.1 We commit to protecting your personal information and will not share it with third parties without your consent. However, in the following specific cases, we may share your information with others:
(a) When we obtain your explicit consent, we will share your information with relevant parties.
(b) When laws and regulations require it, or when local government departments or judicial authorities legally request it, we may share your personal information.
(c) When you actively choose to use specific features or services, we may share some necessary personal information with partners to ensure you can successfully use the services and help us provide better customer service and a better user experience. We only share your personal information on a legal and proper basis and only to the extent necessary for the service.
1.2.2 The information we collect about you will be used in the following aspects:
(a) To provide better quality services: When you use our product and service functions or in other circumstances stipulated by this privacy policy, we will use the collected personal information to achieve our product or service functions.
(b) To ensure network security and application functionality: To enhance the security of the services you use and to more effectively prevent phishing website fraud and Trojan viruses, we may use or integrate your personal information and information obtained from our affiliates and partners with your authorization or legally shared. We will use your usage habits and common software information to comprehensively assess your account and transaction risks, including identity verification, prevention, detection, and investigation of potential fraud, network viruses, network attacks, and other security risks, as well as violations of our or our affiliates' agreements, policies, or rules. This is to protect your legal rights and interests, as well as those of other users, us, and our affiliates, and to record some links we consider risky (URLs).
(c) For statistical analysis and operational improvement: We may use personal information collected in our business for statistical analysis to improve our operations. For example, we may conduct statistical analysis based on your location and preferences to optimize our products, services, or marketing plans.
(d) Platform management and ensuring stability and security: We use this information for technical transformations, network maintenance, troubleshooting, developing internal policies and processes, and generating internal reports to improve our system and ensure the platform's stability and security.
2.How we store and protect your information
2.1 Where we store your personal data
The personal data we collect from you will be transferred to and stored on cloud servers in Germany.
2.2 How long do we keep your information?
Determined based on the following criteria:
(a) our contractual obligations and rights;
(b) legal data retention requirements;
(c) Statute of limitations;
(d) Legitimate business purposes;
(e) Existing or potential disputes.
During your use of our services, we will retain your account information in order to ensure the normal operation of the services. When you decide to no longer use our services, we will delete or anonymize your relevant information to protect your privacy. Nonetheless, we may retain some personal information as necessary to satisfy legal obligations, resolve disputes, litigate litigation, or enforce our agreements. We promise that the use of this information will strictly comply with relevant laws and regulations and the provisions of this privacy policy.
2.3 How we protect personal information
We take the security of your information very seriously. When collecting and using your information, we will adopt various reasonable and necessary technical means and management measures, including data encryption and access control, to protect your information from improper use, loss or unauthorized access. and leaks. In addition, we regularly conduct security risk assessments and personal information security impact assessments to ensure that our protection measures are always up to date and effective.
However, we also hope that you understand that although we have taken all reasonable precautions, including technical means, management measures and risk assessments, and strictly abide by relevant laws and regulations, Internet transmission inherently involves certain risks, and we cannot provide 100% guarantee. Information transmission security is guaranteed. However, we promise to do our best to protect the security of the information you provide us.
In particular, we do not have access to the details of your Facebook or Twitter account because these third-party services use encrypted tokens to communicate with our platform. If you choose to register using a phone number, this number will only be visible to you on the Platform. At the same time, your profile photo, country/region, username, level, ranking, winning rate and other information on the platform are public and can be viewed by users on other platforms. We are committed to finding a balance between protecting your privacy and providing an open and transparent user experience.
3.your rights
We attach great importance to your rights in the management of personal information, so during your use of our services, we are committed to maintaining your rights to access, modify (update), delete, and withdraw your authorization and consent to your personal information so that you can While enjoying our services, you can also manage your personal information with confidence.
3.1 Access, modify and delete your information
You can query, access, and modify information such as avatar, nickname, country, age, etc. through the [My] page.
3.2 Manage the scope of your authorization and consent
You can close, change, and withdraw the permissions you have granted us on your mobile device. After you turn off permissions or revoke authorization, Ditto KSA will no longer use these permissions. Please understand that some specific functions and services will require your authorization to be completed. When you revoke the scope of authorization you agree to or withdraw your authorization, we will not be able to provide you with the corresponding services.
3.3 Delete account
If you decide to no longer use Ditto KSA 's services and wish to cancel your account, you can go to [Settings] - [Delete Account] to perform the cancellation operation. When you apply to cancel your account, we will take necessary verification measures to ensure that it is your own operation. Alternatively, you may choose to request the deletion of your personal data by sending us an email. Please briefly explain your reason for deletion and send it to our email: [email protected]. We will handle your request quickly and respond in a timely manner. We hope you understand that canceling your account is an irreversible operation. Once your account is canceled, we will delete all relevant personal information or anonymize it according to your instructions, unless there are special requirements by laws and regulations. We are committed to taking your privacy and the security of your personal information seriously.
3.4 Complaints and reports
If you suspect that your personal information has been infringed, or discover possible infringement of personal information rights, you can submit it to us through the [My] - [Feedback] option within the platform, or directly via email Contact us at [email protected]. We will carefully check the information you provided and feedback the processing results to you as soon as possible after confirming the situation.
4.Changes to this policy
We will notify all users of any major policy changes through platform announcements. In order to ensure that you can keep up to date with the latest policy information, we recommend that you review this Privacy Policy regularly to check for any updates or changes. At the same time, you can also pay attention to the "Last updated" date at the top of this policy, which will show the latest effective time of the policy. If you continue to use our services after the policy is updated, this will be deemed as your acceptance of the updated content. If you have any objection to the updated policy, you can choose to stop accessing or using our services. We are always committed to providing you with a safe, transparent and trustworthy service environment while complying with laws and regulations.
5.How to contact us
If you have any questions, comments or suggestions, you are always welcome to contact us via email [email protected]. We will quickly review your questions and provide you with a detailed response as soon as possible after confirming your identity.